Remarkable Adventure!

20 Nov


Thank you for your time this morning. I am motivated to get to 11 day cycles so we will get to work! Looking forward to seeing you in Vegas.

Below are three photos from Africa, my wife Cappi took. She took  over 800 pics so it is hard to pick just one. The first is a photo of five Lion cubs, the larger ones were just over a year old the others,  this years cubs about four months old. Their mothers were out hunting. Three more cubs were just right of the photo. We were about 20 feet away. It was taken in Phinda game preserve in South Africa. The second photo is on top of  table mountain in Cape Town overlooking the harbor. The third photo was taken in Hwange national park in Zimbabwe,  south of Victoria Falls.

You helped make it possible to take the time off for this remarkable adventure. THANK YOU!

Steve Baumgart, DDS

Denver, CO



Corporate dentistry vs. private practice… how it affects your care.

18 Nov

Decisions are made differently in a corporate environment than in a small business.  When it comes to dentistry, this has a direct impact on choices for patient care.  Our clients know that running a strong small business gives them the best opportunity to make the choices they prefer for patient care.  In this way, thriving as a small business can mean raising the standard of care for patients, which is the best reason for a dentist to practice as a strong small business.

In a corporation-run dental office, the dentist practices dentistry with the available resources.  There may be some basic input on materials, techniques and standards but for the most part, the dentist is an employee and not a decision-maker at the highest level.  There is no doubt, these dentist do their best work for their patients.  However, there can be a difference in the kinds of treatments and services that are offered by independently-owned private dental clinics.  This begs the question, what is different when the dentist is making all the decisions?

For instance, a dentist’s choice to study and practice some leading edge dental techniques can introduce an entirely new element to a dental practice that lead to higher standards for care.  Specialized niches are emerging in dentistry such as Biomimetic Dentistry and Oral-Systemic Connection among others.  Leading edge science is developing techniques and materials that are changing dentistry, making it less invasive and more beneficial to overall health.  These niches are not adopted by corporate dental businesses until there is a business demand for it.

Meanwhile, a dentist who is a small business owner can make the choice to learn and introduce such niche, leading edge techniques because his/her motivation is not based on business demand.  Our clients recognize that they have the chance to offer better standard, to simply offer better dentistry.  As a small business owner, there is only one person who has to approve that: the dentist.

Our practice helps dentists maintain their autonomy as private health care providers who can make choices to improve the standard of care.   You can have a strong, thriving practice by learning to run it more effectively as a small business.   With insurance issues and corporate competitors, running a dental practice is different these days.  However, keeping your eye on the basics about why you became a dentist in the first place keeps your purpose true.  If you are ready to learn more about improving the business of your practice so you have the freedom to focus on standards of care, please contact us today to learn more about The Brady Group.

Are You Able to Say You Increased Revenue by $169K over 2014?

4 Nov

Dr. Kanona Felt is a Brady Group veteran.  Located in Carlsbad, New Mexico, he has some fantastic things.  First and foremost, he has the right people on the right seats on the bus.  He has clarity in his vision.  He frequently shares his expectations and holds his team accountable. Has it been easy?  I’m sure he’ll tell you ‘Absolutely not’.  But the change has been worth it.

Are you ready to position yourself for this kind of success?  We’d be honored to be a part of your story in 2016.

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Free Strategic Action Guide!

4 Nov

Last year when I went to Colorado Springs in November, my luggage didn’t make it. Because I didn’t have any clean clothes and had to waScreen Shot 2015-11-04 at 12.48.44 PMit at my hotel until late afternoon for my bag to finally arrive, I wasn’t able to make the afternoon meeting. I didn’t want to waste the day, so I decided to have a “Vision Day” and work on what I wanted to have happen in 2015. It was the most effective and valuable one of those type of days I had ever had because I was in a great setting to completely focus, free of distractions and commitments that can tug at you at home or work. Now that we are reaching the end of 2015, I can also see that for really the first time I was able to carry my focus on those things I had worked on through the year because I had put the time in up front.  ~ Dr. David Hennington

Take time NOW to schedule your Strategic Vision Session for 2016!  Get away from the practice, spend at least half a day with a set agenda. Oh – and put away the cellphones!!

Click here for your free Strategic Planning Action Guide!

Hygienist shares her experience…

2 Nov

‘I like that we Skype and get to see and hear from you (Amy, Personal Coach) . I think exercises that you have us do make me think of things differently or from a different perspective’

Melissa, RDH

Dr. Felt’s Office,Carlsbad, NM

What Happens When You Practice What You Preach…

1 Nov

This is what Dr. Brady and his team experienced last week —

Last Thursday, an out of town person visiting Colorado Springs called with an emergency. He pulled off 2 crowns with Halloween candy. As we finished re-cementing the crowns, we asked ‘when was the last time you sat down with your dentist to take a careful look at the health of your mouth and develop a life time plan’? His answer . . . ‘Never’. ‘How would you feel about sitting down with us for a no-charge visit to chat about the condition of your mouth and put some sort of a plan together?’ He said that he was going back ‘home’ in 7 days but if we could do it before then, . . . We asked him to come back the next day (Friday-we were going to be in the office doing a big case). He agreed. We took photos and were ready for the next day’s planning appointment.

He arrived with his spouse. L After learning how he felt about his teeth, we threw out some possibilities for helping him save his teeth. His wife had a ton of ‘negative’ questions about the treatment. But remembering the goal is to get as many ‘No’s’ as possible, we stayed the course. Time for the close. Fee is $29,500. No one said anything. Finally, he broke the silence and asked his wife what she thought. Surprisingly she said, “Do you want to have your teeth when you’re 80? You have the money. Why don’t you get it done.” YES!!! He’s seeing Vickie to have his teeth cleaned before he leaves to return to Florida and is returning after the first of the year to have his dentistry completed. What we learned? Always ask EVERYONE for a planning appointment. Because, you never know.   They just may say ‘Yes’!

How Is the Brady Group Different From Other Practice Management Companies?

19 Oct

The Brady Group has helped in many aspects of my life – not just dental.  The principles taught work well in the practice of dentistry and have also helped with my relationships outside of the office.  They have been someone that holds me accountable for things that I might otherwise let slide.

In the practice of dentistry we have been able to work fewer days and make more money.  My case acceptance is better – not perfect, but definitely improved from prior to utilizing the Brady Group.  We have been able to reduce overhead, making it easier to do other things in the practice.

As I have applied these principles I have been happier and less stressed.  I also believe my staff has been blessed by allowing these systems to permeate their lives.

Jared Waite

Colorado Springs, CO

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Stress-Free Scheduling For Emergency Patients

19 Oct

Stress-Free Scheduling for Emergency Patients

As we provide secret shopper calls, we often find that emergency patients are lost in the woodwork. These conversations oftentimes lack empathy and become over-the-phone diagnosis sessions – resulting in a failure to schedule the patient.

After you have gathered the patients name and immediate contact info, focus on what’s most important to the patient.

 Receptionist:Mrs. Jones, I’m so sorry you are having to deal with this problem! I know it must be inconvenient, not to mention painful. We have a special time set aside just for these types of situations, so that we can give you one-on-one uninterrupted time to get you comfortable and so that you and Dr. can work together to come up with a solution that meets your goals. We would love to see you today or tomorrow at 2 pm. Which time works best for you?

Take the opportunity to demonstrate compassion or empathy for their discomfort and inconvenience and show concern for their individual situation. Just asking “how long has this been hurting” is NOT sympathetic. Let them know you genuinely care!

“Let’s get all your information now, so that you don’t have to worry about that when you get here.”

Gather all info as you would a normal new patient phone call.


Patient: “Is the doctor going to be able to fix my tooth today?”

Receptionist: We would love to do that for you. “One of the reason’s we reserve a special time for emergencies, is so that we can get you out of pain as soon as possible and so that you don’t have to wait and you can decide what you want to do next. It sounds like you are pretty busy – I’ll be sure to let Dr. know that you’d like to minimize your visits as much as possible”

Patient: “how much will it cost?”

Receptionist: “To get you out of pain today you can expect to pay no more than $_____. I can promise you we won’t proceed with any treatment that will require additional cost without first discussing it with you.

Patient: “what if I just want to get my tooth pulled.”

Receptionist: “tell me more about that”

Some patients are not aware that there are other ways to save their teeth that can actually save them money in the long run. It is not our job to educate them over the phone, but to find out why they want a specific treatment, i.e. extraction. Perhaps this is what their parents chose and they assume it’s the best choice. Remember, you cannot change what people value, but you can change the value of you can provide for patients. True value starts when the patient feels listened to and understood. Handling an emergency call is routine for us – but not for the patient. Approach each call as if it’s the first time you’ve ever heard of a patient with a toothache!

By focusing on what you can do for the patient rather than what you cannot do, ie: (same day treatment, schedule according to their day, etc.), you will have drastically different results.

Somebody Pinch Me!

13 Oct

Amy and Chris:

I am simply out of words.  Somebody pinch me!  Team Williams has just set a new AEI (bonus) record at Central Kansas Dentistry, PA.  Each full-time team member on Team Williams will receive a bonus check for $3,042.46!
I know it’s not like Team Williams is new to the Brady Group family.  But, it is amazing what you can do with a small, motivated, close-knit group.  Our last quarter topped $342,000.  We are hoping to continue this momentum through the end of the year.  We blew away last year’s third quarter by over $65,000. (Yes, I do keep a record of the previous year broken down into annual, quarters and monthly cycles)
Anyway, I had to spread the sunshine a bit.
Dr. Kurt Williams
Ellsworth, Kansas
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‘How Are You Different From Practice Management Companies?’

25 Sep

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We get this question all of the time – we hear often from our members on this very topic.  Here’s what Dr. Paul Lawrence from McKinney, Texas had to say…


I have had the opportunity to use a few management companies for my dental practice in the past; Jameson Management and Summit Management(Mike Abernathy).

As you know, I have been with the Brady Group for a short time and I have seen the differences between your company and the others.  One great take away that I have seen so far from the Brady Group is the emphasis on leadership.  Dentists don’t realize that when they own a practice they are, above most other things, leaders.  The other companies I have used have you focus on the business, marketing, and getting on or off PPO insurances. They teach you the “what” and then go into the office and train your staff on the “what”. That is helpful to a point, but if you want to grow as a person and as a business, then you need to have a vision for where you want to be and the ability to make critical business decisions.  Leaders can actually be inspired as they grow their practice and that sometimes doesn’t follow a template pattern. I think that other guys seem to miss that point with all of their efforts.  I really like getting together with the other dentists and talking and discussing with them.  It is so helpful.  It brings together ideas that can really help me with my practice. I love the opportunity to get together with those within the profession who are thinking the way I do and are working hard.  We are a good support for each other.

Also, Amy is a great coach and has been a great resource to meet with as I have made tough business decisions and deal with office challenges.  I can’t wait to learn more and continue to look forward to meetings and getting together.

Just a quick note of thanks for what you have created with the Brady Group and provide for me.


Paul Lawrence