So you have patients that don’t like to talk…

9 Apr

“A lot of my patients just don’t have talkative personalities.” – typical comment from team members when working to change their style of communication with patients.


Today’s Challenge:  You will have to be extra mindful of all of the above when you run into a patient that is just not talkative – for no reason other than personality. Remember, they came to you – you didn’t drag them off of the street.  They took the initiative to pick up the phone, schedule an appointment and drive to your office. Your job is to find out why. Start there – simply ask them, ‘Why did you come to see us today?’ and ‘How would you like for us to help you?’  These questions uncover invaluable motivation that can serve as the foundation for all solutions as you move forward.

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