Do you have ‘secret’ systems?

19 Mar

“Surround yourself with the best people you can find, delegate authority, and don’t interfere.” ~ Ronald Reagan

 It’s extremely dangerous when there a systems in the practice that only one person knows.  There are huge benefits in written systems and cross-training – consistency, effective use of time, no duplication of efforts, etc.  
Today’s Challenge: Make note of the messages left for you today by other team members that answered the phone.  Make a list of those things that others did not feel equipped to handle and put on your agenda next time you have the opportunity to lead a team meeting.  It may take a few sessions, but taking time to train other team members to handle those calls gets rid of one of your ‘plates’.

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