Rich & Happy Dentist eZine

1 Aug

“Yes, we can do that. Would you like to?”

As you are going through changes and improving your communication with your patients, it’s typical to focus on what you no longer can do with your patients (ie: can’t file insurance, can’t finance patients, can’t accommodate patients’ schedules, etc.) The truth of the matter is you can do a lot for your patients. If you can focus on what’s in it for your patient through benefit statements, the transition will be a lot easier. Here are some examples:

  • When you are trying to schedule according to patient reservation system and the patient says they cannot come in at the suggested time, your response could be… ‘We would love to schedule you at 4:00 Mrs. Smith. However, other patients have found that by setting time aside especially for this type of dentistry that there are no interruptions and we can take care of you in an efficient manner. Would you like Monday or Wednesday at 8 am?’
  • When it comes to money, let’s say the patient asks you if they can make payments… ‘Absolutely Mrs. Smith. What kind of arrangement did you have in mind?’ (patient responds) ‘I’m sure we can do that. We have a great service company that has set up a plan especially for our patients that makes the type of dentistry you are wanting very affordable. We can call them right now’.
  • Then there is the big insurance question. Patients ask ‘Do you take my insurance’. Your response could be something like this: ‘Mrs. Smith, we work with a lot of different insurance companies. We will do everything we can to be sure that you receive whatever reimbursement is due. We are set up to where the insurance payment goes directly to you. At that time, you can decide what to do with the money.’

Try it this week!
Focus on what you can do for your patients through benefit statements.

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