Archive | October, 2010

“The MOJO has always been there, we just had to get ourselves out of the way!”

22 Oct

“Well, I must say that trying to hold people accountable and working hard to achieve our daily goals has been challenging at times.  Our goal of 8K/day has been tough to achieve.  We were doing well thru day 6.  Then, we tanked days 7, 8, and 9.  Yesterday was day 10 and we collected 9,600.  Today, day 11, we dubbed “Operation 20.”  We had a real feeling that we could achieve 20K in the drawer, today.  Guess what–WE DID IT–20K in the drawer!  But, the best news is that I sold a 28K case, too!  He didn’t want to finance–even better–he just has to get it out of his 401K.  He was calling his finance man as he was walking out our door!  Maybe the MOJO has always been there and we just had to get ourselves out of the way!”

“I want to amend my comment about selling the big case.  I didn’t mean to take all the credit for selling it, it was actually a team sale so I want the statement to say “. . .the best news is that we sold a. . .”  Also, I have to mention something else.  It has to do with our end-of-day meeting.  We had an awesome end-of-the day meeting.  It was our last day of the week, so I would expect everyone wanting to leave as soon as possible, but today, it seemed like no one really was in a hurry to leave and I think it was because of what we were sharing.  The first good news is that the large case that came in called us after seeing our new ad in the yellow pages!  Then, when he called Malinda smartly got Carmon on the phone and Carmon connected right away.  He stated that he was embarassed to come in because he was sure we hadn’t seen a mouth like his before.  Of course, Carmon stated she was sure she had.  Ultimately, he said he would bet her a steak and she said she would take that bet.

When he came in, he was very reluctant.  Of course, we made sure that Carmon took him.  When she seated him and started to speak to him, he started to tear up a bit.  It seems that life had just caught with him.  He was divorced, raising three kids by himself and he had simply put his responsibilities ahead of himself.  But, he just couldn’t believe how far he let his mouth go.  What Carmon said next was very, very powerful.  She just said, “Don’t be embarrassed.  We don’t judge, we’ve seen a lot of people like you.  All we care about is how you are going to feel after we finish working with you.  I know that whatever you choose–whether you choose to fix everything up or if you choose to go to dentures–that you are going to feel great, look great and be very happy that you did it!”  Of course, the tone she used was very empathetic, but not placating.  Masterful, powerful, and it immediately put him at ease.

Before he was seated in the consultation room, we “lucked” onto the next thing.  I had another case that we had completed just like him–teeth in horrible disrepair, draining fistulas evident.  But, I haven’t gotten prints made.  So, we asked Kim to print off some pictures to show him.  Kim accidentally printed off a few full page photos.  So, I hurriedly printed off several pics on a page to show him.  But, I took the whole page photos with me, too.  When he saw the before pictures and then the beautiful, disease-free, white teeth on the large scale his mind was almost made up.  I could see in his eyes that he almost couldn’t believe it.  I quoted the fee and a comparable fee for removable partials and quite a bit of restorative.  He asked me, “Can you do this for me?”, while pointing at the large photo of the restored mouth.  When I said, “Absolutely!”, it was over.

To finish up our pm meeting, I said I learned to very important things today–one I already knew but didn’t totally understand it and one we lucked onto.  First, no one buys a thing from us without first buying us.  That concept worked first with an older couple in the day and second with this huge case.  Second, the perfectly-focused large after photo on glossy paper was huge in cementing the final emotional stone.  We are going to have some large photos printed up on glossy paper, now!

Anyway, this day reminded me of why I am a dentist!  And, calling a spade a spade, I have had quite a few of these days this year.  I think it gets easier to sell these large cases the more you do.  First, you have photos to show what you have done.  Second, you have quoted the large fees before so that isn’t as stressfull.  Finally, you just have the quiet confidence that comes through to the patient that you have been there before and you know what you are doing.  That doesn’t come easy, you have to pay your dues first!

Sorry to talk your leg off, but I just wanted to share this with you.  Quite a day all around!”

Kurt Williams, DDS, Ellsworth, KS

Team Miner Knows Value of Teamwork.

13 Oct

“Morning case ( Boulder ) went well.  Erika got the $25K check prepaid; it was pretty!  Will be back in touch soon. Thanks for the support.”

Philip Miner, DDS, San Antonio, TX

“Best Start To A Cycle Ever!”

13 Oct

“Well we just completed day 6 in our 14 day cycle and are at $95,000 in production, so its our best start to a cycle ever…


Paul says “hi”

We’ll be in Dallas next week.”

Kirk Bond, DDS
Cox & Bond Dental Group
Tyler, TX

Go Team Robertson!

13 Oct

Congrats to Dr. Randy Robertson and team from Elgin, TX – they have done a great job integrating implants and laser therapy into their practice.  As a result, they have had some great case acceptance, and been collecting more prepayment from patients!

“Not Too Bad For A Bad Cycle”

11 Oct

“After our fantastic cycle in August, with a record AEI for everyone, September was on track to be a let down.  We had a weird streak of patients failing appointments or canceling on short notice.  This is not a typical problem for us.  We have a waiting list of hygiene patients to schedule, but no one was returning our calls to take open appointments.  It’s like something strange was in the air!  So, as the cycle wore on, everyone was feeling rather discouraged.  We had patients accepting treatment, even pre-paying and scheduling.  But, we had even more folks just not showing up for their appointments.  None of the staff had very high hopes for exceeding our goals for the cycle.  But, as the cycle came to a close, we started to realize that even though we had so many changes to the schedule, our numbers still looked good.  So, we wrapped up the cycle this week and our Production was barely under $100,000 and collections was over 107,000.  Not bad for a bad cycle!  The team each bonused $1,014!!  Sometimes we have to step back and realize that we just need to do what we do, the best we can do it – we can’t beat ourselves up about every little detail in the schedule.  Everything works out as it should we when practice ideal dentistry for our patients!”

“Dr. Nemec is also very pleased that the staff is stepping up and helping with things that are not their typical job duties.  And they are sharing ideas for things to do to be better.  We’re looking forward to meeting up with everyone in Dallas this month and get another ‘shot of Brady’ to keep us on track for the end of the year.”

Amie Nemec
The Hills Dental Spa, Austin, TX

$40K Pre-payment!

7 Oct

“We had a patient that had a $40K treatment plan that scheduled it for next week. She will be in to prepay it. Praise the Lord! Thanks for your help!”

Mary Mellard, DDS, MAGD
San Antonio, TX

“Producing More In Less Days Worked.”

6 Oct








“This is where We Stand in overall program,  Gross Production has increased $50,000 per year while with Brady (even missing a lot of working days last year)  We are definitely producing more in less days worked.”

Dr. James Omescinski, DDS
Victoria, TX

“Thank you for helping me get back on track.”

5 Oct

“Chris, I just wanted to say that you really helped me get things back when I attended the YGI/Inner Circle conference in Colorado Springs last month.  Since that time, I took the goal number that you helped me work out and broke it down for the team.  We have used our morning huddles and weekly hour-long meetings to work on strategies and theory on how to schedule properly to achieve that mark.  In addition, the girls are graphing each day’s production and collection.  We have broken the daily production down to three categories:  hygiene all day, operative before noon, operative all day.  This way, we are seeing if we are staying consistent on a daily basis.

The girls had to see that I was serious about this–makes me wonder if I haven’t been much of a leader lately.  But, once they did, they have taken ownership and helped brainstorm for planning sessions/new patients/scheduling.  So far, just two days into the new cycle and we are past our two day goal in collections and have collected over 16K thus far, and we have not had our planning session, yet today.  Consistency is the key.

On another note, I have ordered my camera, tripod, memory card, diffused lights and green backdrop.  I am ready to shoot some movies.  I plan to alter my web site with lead-ins on several of the web pages and I am ready to begin shooting videos for my patients.

Anyway, thanks for really helping me out, Chris!   I needed it!”

Kurt Williams, DDS
Elsworth, KS

“Amazing Therapy!”

4 Oct

“How to make your Monday (or any day for that matter) a HAPPY MONDAY:

1) Chocolate
2) Lunch with a friend
Collect $13,200 prepayment!!


Dr. Scott Stewart and Team
Denver, CO