“Things are going really well. It seems that we have been consistently seeing new patients, lately. It’s wonderful! In the last two weeks, the girls and I have been really emotional as we have been getting to know our patients. With that said, we have been listening with our hearts when we ask thought provoking questions during our interviews. Although the questions we are asking “seem” the same and redundant, each and every patient has a different answer; a different story. As we ask these questions, we continue to proceed with the patient by asking “why?” or “tell me more about that”. Amy, I’m telling ya; our patients have been touched by an emotional side of dentistry that they have NEVER thought about! We have broken through fear, apprehension, nervousness, tears, anger, etc; and immediately have created trust and value. As we have said to our patients “Welcome to our Family!” They are excited about being here and emotionally ready to begin treatment. Because we’ve had a slew of new patients recently, we have great opportunities this week with planning appointments. As you’ll noticed in our last cycle, we had few NP; therefore, our planning appointments were slim. So, we’re going to work very hard in getting prepayments on large cases this week; we’re looking forward in sharing that with you. We’re heading in positive direction with collecting at the window on the date of service. I’ve been focusing on the positive: “no statements with a silly small balance amount”; or “Our patients LOVE our discounts!” said with a smile, of course. And really, I haven’t had much resistance. It’s kind of a “way of life” around here. We’re all looking forward in talking with you especially since our EOC will be tomorrow.”
~Kara
Dr. Jack Bodie’s office, Richardson, TX
Brady Group LLC
Coaching Dentists and Their Teams to Happiness 